OK, posting an update here - everything is now working!
The root causes of all three issues were 2:
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The way that the TheThingsNetwork C2C connector was reporting data used an incorrect timestamp. As a result, the ExoSense UIs would show the data (because it uses web sockets and shows real time information) but the Insights would not calculate correctly, or at all, because they require a valid timestamp. We corrected the reported timestamp and immediately the data started being calculated correctly.
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The number of points being processed was too high. However, an ExoSense change was already in the works to allow a higher number of processing points, and my use case happened to be within the allocated number.
Thanks again support@exosite.com for your stellar support!