Questions on Insights

OK, posting an update here - everything is now working!

The root causes of all three issues were 2:

  1. The way that the TheThingsNetwork C2C connector was reporting data used an incorrect timestamp. As a result, the ExoSense UIs would show the data (because it uses web sockets and shows real time information) but the Insights would not calculate correctly, or at all, because they require a valid timestamp. We corrected the reported timestamp and immediately the data started being calculated correctly.

  2. The number of points being processed was too high. However, an ExoSense change was already in the works to allow a higher number of processing points, and my use case happened to be within the allocated number.

Thanks again support@exosite.com for your stellar support!